ea33's Privacy Policy

1 Introduction and Scope of Policy

ea33 is a trusted online casino and betting platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy explains how ea33 collects your personal information, how it is used, who it may be shared with, and how you can maintain control over your data.

This policy applies to the ea33 website, mobile application (where applicable), and all our digital services. By using our services, you consent to the collection and processing of information as described in this privacy policy.

ea33 reserves the right to modify this privacy policy at any time. In the event of changes, we will publish a notice on the website or inform you at your registered email address.

2 What Types of Information We Collect

ea33 may collect the following types of information in order to provide its services:

2.1 Personal Identification Information

• Full name and username
• Date of birth (for age verification — must be at least 21 years old)
• National ID number or passport number (where applicable)
• Email address
• Residential address

2.2 Financial Information

• Mobile banking number (bKash, Nagad, Rocket)
• Bank account details (for bank transfers)
• Transaction history — records of deposits and withdrawals

2.3 Technical and Usage Information

• IP address and device identifier
• Browser type and version
• Operating system information
• Pages visited and session duration
• Information obtained from cookies and similar tracking technologies
• Gaming activity — play history, bet amounts, win and loss records

2.4 Communication Information

• Records of live chat conversations
• Email communication history
• Details of support requests

3 How We Collect Information

ea33 collects information in the following ways:

3.1 Direct Collection

We collect information directly from you when you fill out a registration form, complete identity verification, make deposit or withdrawal transactions, or contact our support team.

3.2 Automatic Collection

When you browse our platform or play games, technical information is collected automatically through cookies, web beacons, and similar technologies.

3.3 Collection from Third Parties

Relevant information may be received from identity verification service providers and payment processors.

4 Purpose of Using Information

ea33 uses collected information for the following legitimate purposes:

• Account Management: Completing the registration process, verifying identity, and ensuring account security.
• Service Delivery: Managing gaming services, bonuses and promotional offers, and financial transactions.
• Customer Support: Resolving your issues through 24/7 live chat and email.
• Security and Fraud Prevention: Detecting and preventing illegal activity, money laundering, and fraudulent transactions.
• Legal Compliance: Adhering to applicable laws and regulations.
• Service Improvement: Analysing user experience and improving the platform.
• Responsible Gaming: Identifying signs of excessive play and providing support to users.
• Marketing Communications: Sending relevant offers and updates based on your consent.

5 Sharing and Disclosure of Information

ea33 does not sell your personal information to third parties. However, information may be shared in the following circumstances:

5.1 Service Provider Partners

Only the necessary information is shared with payment processors, identity verification providers, game software providers, and data analytics service providers. All such partners operate under strict confidentiality agreements.

5.2 Legal Obligations

Information may be disclosed when required by a court order, a government agency investigation, or mandatory disclosure under applicable law.

5.3 Business Transfers

In the event of any merger, acquisition, or sale of ea33's business, user information may be transferred, provided that the new operator is bound to maintain the same privacy standards.

5.4 With Your Consent

Outside of the cases above, information will not be shared without your explicit consent.

6 Cookie Policy

ea33 uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser.

6.1 Types of Cookies We Use

• Essential Cookies: Required for the core functionality of the website, such as maintaining login sessions.
• Functional Cookies: To remember your preferences and settings.
• Analytical Cookies: To analyse user behaviour and improve services.

6.2 Cookie Controls

You can disable cookies from your browser settings. Please note that disabling certain essential cookies may limit the functionality of the website.

7 Data Security Measures

ea33 applies industry-standard security measures to protect your personal information:

• SSL Encryption: All data transmission is secured by SSL/TLS encryption.
• Secure Servers: Your information is stored in secure, protected data centres.
• Access Controls: Only authorised personnel can access specific information.
• Regular Audits: Regular system audits are conducted to identify security vulnerabilities.
• Two-Factor Authentication: Two-factor verification is available for account security.
• Data Minimisation: Only the information necessary for the service is collected.

No technical measure can guarantee complete data security. However, ea33 is committed to providing the highest level of protection at all times.

8 Data Retention Period

ea33 retains your personal information for as long as legally required or necessary for service delivery.

• Active Accounts: All information is retained while the account remains active.
• Closed Accounts: Even after an account is closed, certain information may be retained for a specified period for legal compliance and fraud prevention purposes.
• Transaction Records: Financial transaction information may be retained for an extended period in accordance with legal requirements.

Once the retention period has elapsed, information is securely deleted or anonymised.

9 Your Rights

As a user of ea33, you have the following rights over your own information:

9.1 Right to Access

You have the right to know what information we hold about you. We will provide this information upon request.

9.2 Right to Rectification

If any of your information is incomplete or incorrect, you may contact us to have it corrected.

9.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, this may not be fully possible where legal obligations exist.

9.4 Right to Object to Processing

You may object at any time to marketing communications or profiling.

9.5 Right to Data Portability

In certain circumstances, you have the right to receive your information in a structured, commonly usable format.

To exercise these rights, email us at [email protected] or contact us through our 24/7 live chat.

10 Protection of Minors' Privacy

ea33 is a platform exclusively for adults. Registration and use of the service by anyone under the age of 21 is strictly prohibited.

We do not knowingly collect personal information from any minor. If we become aware that information from a minor has been collected, it will be deleted immediately and the associated account will be closed.

11 Third-Party Links and Services

The ea33 platform may at times include integrations with third-party payment gateways or game providers. These third parties have their own privacy policies, and responsibility for their data processing lies with them.

ea33 is not responsible for the data protection practices of third parties. However, we consider privacy an important criterion when selecting our partners.

12 Data Breach Response

In the event of a data breach, ea33 will immediately take the following steps:

• Determine the nature and extent of the breach.
• Secure the affected systems and prevent further damage.
• Notify affected users in a timely manner.
• Inform the relevant authorities.
• Take corrective measures to prevent such incidents in the future.

13 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Support is available in Bengali 24 hours a day, 7 days a week.

We give full consideration to all requests and make every effort to respond as quickly as possible.

14 Changes to the Policy

ea33 may update or amend this privacy policy at any time. In the event of changes:

• The updated policy will be published on this page and the "Last Updated" date at the top will be revised.
• Notifications may be sent to the registered email address for significant changes.
• Continued use of the platform after changes will be considered as acceptance of the new policy.

Therefore, you are requested to review this page regularly.